Privacy Statement

At IFIS, we are committed to your right to privacy. The following privacy statement outlines how IFIS collects, uses, and safeguards personal information, including:

  • Visitors to the IFIS website
  • Users of our services, including free emails/e-newsletters/blog subscriptions and whitepaper/ebook/article downloads
  • Applicants for free trials

By using the website, you consent to the statements in the privacy statement.


1. Important information

1.1. Changes to the privacy statement
This privacy statement may be updated occasionally, and as such, you should periodically visit this page to review potential changes to ensure that you are aware of how we collect, use, and store personal information, where applicable. Continued use of the website and provision of personal information is subject to the terms of the then-current privacy statement.

1.2 Contact Us
If you have any questions or concerns about the privacy statement, please contact us at


2. Information we collect

2.1. When you visit our websites
You are able to explore the IFIS website without providing any information about yourself. When you register to download materials, request a free trial of FSTA®, or ask us to contact you, we request that you provide relevant personal information about yourself, and we collect navigational information about pages visited within

2.2. Personal information
Via online forms, you are prompted to enter various pieces of information in order to identify yourself. The data collected is strictly voluntary. However, not providing certain information may affect your ability to use our site and/or our ability to process any orders you may place.

You may give some or all of the following details, depending on the service:

  • First name
  • Last name
  • Company/University Name
  • Job Title/Occupation
  • Email
  • Phone Number
  • Preferred platform on which to trial FSTA
  • Tools currently used for sourcing food science information

Personal information stored can also include downloads of materials from the IFIS website, and information about you that is publically available online, such as from Facebook, LinkedIn, Twitter, Google, or publicly available information that we acquire from service providers.

We do not gather information about paid transactions or financial information through the IFIS website. Information regarding paid subscriptions to FSTA are stored in a separate, secure system.

2.3. Navigational information
After visitors to have completed a form and become a contact in our database, we receive and store certain types of information whenever you interact with us. This refers to information about your computer and visits to only, such as:

  • Internet protocol (IP) address used to connect your computer to the Internet
  • Geographical location
  • Browser type
  • Referral source
  • Length of visit
  • Date and time of visit
  • Pages viewed and searched for


2.4. Use of the email subscription service
We have used HubSpot to build webpages where visitors can learn more about IFIS, download content, request a free trial of FSTA, and provide their contact and demographic information.

This information is stored within the secure HubSpot system and we use it to contact visitors about their interest in our products and services, for marketing and lead generation purposes. In our agreement with HubSpot, HubSpot has no ownership over the information and cannot use the information for marketing or lead generation.


3. How we use the information we collect

3.1. Compliance with our privacy statement
We use the information we collect only in compliance with this privacy statement.

3.2. We never sell personal information
We will not under any circumstance sell, trade, or rent your personal information to a third party without your specific permission to do so.

3.3. Use of personal information
In addition to the uses identified elsewhere in this privacy statement, we may use your personal information to:

  • Allow you to purchase a product
  • Allow you to sign up for a free product trial
  • Request feedback from you
  • Enable us to carry out internal analyses of customer types, customer and organisation locations, and organisation types
  • Send information to you which we think may be of interest to you by post, email, or other means
  • Send you marketing communications relating to our business, which we think may be of interest to you


The information you provide or we obtain from you via the website will be held primarily by IFIS. Where you have explicitly requested information about a trial of FSTA or pricing for a specific platform, we may share data with the third party vendor of the specified platform, based on your request. The partner is not allowed to use the data for any other purposes, and they are required to safeguard your personal information.

3.4. Use of navigational information
We use navigational information to operate and improve the IFIS website, based on visitor behaviour and needs. We may also use this information to provide you with personalised information.

3.5. Customer testimonials and comments
We post customer testimonials and comments on the IFIS website, which may contain their name and institution. We obtain each customer's consent via email prior to posting this information.

3.6. Blog
We offer a publically accessible comment facility on our blog posts. Please bear in mind that any information you disclose on this facility may be collected and used by others.

3.7. Security of your personal information
Your personal information is stored on HubSpot's service providers' servers, protected from unauthorized access, use, or disclosure. For more information about HubSpot's privacy statement and security, please go to and

3.8. Social media features
Our website includes social media features, such as the Facebook 'Like' button and 'Share This' button. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social media features are hosted directly on our website, and this privacy statement does not apply to these features. Your interactions with these features are governed by the privacy statement and other policies of the companies providing them.

3.9. External websites
Our website provides links to other websites, which we believe may be of interest to visitors to Our provision of external links does not constitute our endorsement of these other websites, their content, their owners, or their practices.

Our privacy statement applies solely to information collected by IFIS via our website. This privacy statement does not apply to these other websites, which are subject to their own privacy and other policies.

3.10. Retention of personal information
We retain personal information that you provide us as long as we consider it potentially useful in contacting you about our services, after which we securely delete the information. Please contact us at if you wish to request your information to be deleted from our servers.

3.11. Compelled disclosure
We reserve the right to use or disclose your personal information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights or to comply with a law, court order, or legal process.


4. Navigational Information

4.1. Cookies
Like many other commercial websites, we use cookies. A cookie is a text file that is placed on your hard disk by a web server. Cookies are not used to run programs or deliver viruses to your computer. Only the website where the cookie was setup can read the cookie.

Cookies enable our website to recognise personally identifiable information you have voluntarily given us. This may be used to present you with custom web pages, or to save you time; for example, if you download a whitepaper, a cookie helps us to recall your specific information on subsequent visits. When you return to, the information you previously provided can be retrieved, saving you time.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies, if you prefer.

4.2. Clear gifs (web beacons/web bugs)
We employ a software technology called clear gifs, that help us better manage by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages or in emails and are about the size of the period at the end of this sentence.

We use clear gifs in HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. We tie the information gathered by clear gifs in emails to our customers' personal information.

If you would like to opt-out of these emails, please use the 'unsubscribe' functionality on the bottom of our emails, or contact with your request.


5. Opting out and unsubscribing

5.1. Reviewing, correcting, and removing your personal information
If you provide us with your personal information, you have the following rights with respect to that information:

  • To review the information that you have supplied to us
  • To request that we correct any errors, outdated information, or omissions in information that you have supplied to us
  • To request that your information not be used to contact you
  • To request that your information be removed from any solicitation list that we use
  • To request that your information be deleted from our records


To exercise any of these rights, please contact us at or by mail to IFIS, The Granary, Bridge Farm, Reading Road, Arborfield, Reading, Berkshire, UK, RG2 9HT, Attention: Privacy. We will promptly change, correct, or delete your information, and notify you of the action we have taken.

5.2. To unsubscribe from our communications
You may unsubscribe from our marketing communications by:

  • Clicking on the 'unsubscribe' link located on the bottom of our emails
  • Sending us an email at
  • Sending us postal mail to IFIS, The Granary, Bridge Farm, Reading Road, Arborfield, Reading, Berkshire, UK, RG2 9HT, Attention: Privacy


Customers cannot opt out of receiving transactional emails related to their account with us or third-party vendors.